User Is Locked After Attempting Multiple Password Resets [Your account has been locked]
(Doc ID 2526414.1)
Last updated on NOVEMBER 02, 2020
Applies to:Oracle BigMachines CPQ Cloud Service - Version 18 C and later
Information in this document applies to any platform.
When logging in with superuser, ensure the username is: "superuser" and not the associated email address.
When attempting to reset a users password, the user experiences the following message even after resetting their password multiple times:
Your account has been locked. Please contact the Administrator to reset the password.
Another symptom is that a Web Service call or integration is now also failing.
The user's password was recently reset or expired.
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