My Oracle Support Banner

User Is Locked After Attempting Multiple Password Resets [Your account has been locked] (Doc ID 2526414.1)

Last updated on NOVEMBER 02, 2020

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 C and later
Information in this document applies to any platform.


If you are experiencing this error message for the first time, and have not tried to reset your password, please look at this document: How to Reset a User's Password (Doc ID 1951227.1).
When logging in with superuser, ensure the username is: "superuser" and not the associated email address. 

When attempting to reset a users password, the user experiences the following message even after resetting their password multiple times:

Your account has been locked. Please contact the Administrator to reset the password.

Another symptom is that a Web Service call or integration is now also failing. 


The user's password was recently reset or expired.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.