CX Mobile: The Option To Send An Email From Corporate Address Is Not Available in IOS (Doc ID 2527067.1)

Last updated on MARCH 09, 2021

Applies to:

Symptoms

On : 11.13.19.01.0 version, CX Mobile Application

ACTUAL BEHAVIOR
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The option to send an email from our corporation address is not available.

There is an option to send an email from within the Favorites Contacts object. When the email feature is selected, only personal mailboxes are available to send the email from. We need our corporate mailboxes to be an option.

EXPECTED BEHAVIOR
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Corporate email addresses should be included in Favorite Contacts

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer has corporate email configured in Outlook on her phone

2. In CX mobile > Contacts > Favorite contacts > Option to select Email icon on the action spinner

3. It opens a email page, here From address is defaulted to user's personal account and is not able to get option to pick corporate email from Outlook.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot email from corporate email address which is the requirement

Changes

Cause

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