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How To Remove Unwanted Statuses From the Order Search Form In The Agent Console (Doc ID 2527172.1)

Last updated on FEBRUARY 17, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


The Order Search form in the Agent console includes "Status" a drop down containing on the States that an Order possibly be in. However, not all of these states may be used by an organization. As such, displaying all the statuses may cause some confusion for some users and for other makes the list appear more cluttered then desired. Are there instructions for filter the list back to just those states that relevant to the Organization. 

List of Order States

Submitted to ERP
Cancelled by agent
Order Fulfilled
Pending approval
Pending Settlement
Pending removal
Pending return from customer
Quote Request failed
Order Cancelled
This order is a quote
This quote has been rejected
This quote is pending


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