My Oracle Support Banner

Cannot add personal payment method using ESS or Person Management (after 19A upgrade) (Doc ID 2527259.1)

Last updated on SEPTEMBER 23, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Global Payroll

ACTUAL BEHAVIOR
---------------
Cannot add personal payment method using ESS or Person Management (after 19A upgrade)

EXPECTED BEHAVIOR
-----------------------
Being able to add personal payment method using ESS or Person Management

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. employees are not able to add personal payment methods as there are no values available in the Payment Type field;
2. previously to 19A upgrade, user can add personal payment methods / also noticed that HR Specialists cannot add for workers as well.

As per UI screenshots (Setup and Maintenance > Manage Organization Payment Methods) no Organization Payment Method has been configured.
As a first supposition, one should create an organization payment method for each combination of legislative data group, payment type, and currency that you use to disburse wages and other compensation.

Reference:
https://docs.oracle.com/en/cloud/saas/global-human-resources/r13-update17d/fagpi/setting-up-payment-methods.html#FAGPI396163
Software as a Service (SaaS) / Global Human Resources Release 13

But the user confirmed that already defined an org payment method and that this was working prior to 19A.

Additional clarification on this specific case scenario:
User business is implementing Oracle Global Core HR and then interfacing to a SAP system to process payroll. Business wants to understand what is the value to be set for this setup from a licensing perspective.
The functionality related to payroll that business want to use include:
- Employee adding bank accounts (personal payment methods)
- Salary information
- Additional compensation information
- Using custom hcm extracts to extract data from oracle core hr to send to a SAP payroll system

Would payroll interface be a better option instead of human resources ?
Given that user business is not using payroll., there is still the need that payroll definition to drive bank accounts ?

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.