Unable To Use SmartTexts.
(Doc ID 2527422.1)
Last updated on MARCH 12, 2021
Applies to:Oracle Fusion B2B Service Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On : NA version, Knowledge
Unable to Use SmartTexts.
Customer was unable to use Smarttext functionality. They could not reach smart text in service request messages and problem descriptions. They were using "#" and "@" symbols but no smart text or merge field was not displayed.
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