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Unable To Use SmartTexts. (Doc ID 2527422.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.17.12.0 and later
Information in this document applies to any platform.

Goal

On : NA version, Knowledge

Unable to Use SmartTexts.


Customer was unable to use Smarttext functionality. They could not reach smart text in service request messages and problem descriptions. They were using "#" and "@" symbols but no smart text or merge field was not displayed.

 

Solution

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In this Document
Goal
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