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Unable To Use SmartTexts. (Doc ID 2527422.1)

Last updated on APRIL 25, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


On : NA version, Knowledge

Unable to Use SmartTexts.

Customer was unable to use Smarttext functionality. They could not reach smart text in service request messages and problem descriptions. They were using "#" and "@" symbols but no smart text or merge field was not displayed.



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