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Unable to Change Paper Size for Universal PDF Printer in Primavera Virtual Desktop (PVD). (Doc ID 2527890.1)

Last updated on DECEMBER 03, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR: 

Universal PDF printer has greyed out the options for paper selection and page setup and has a blank paper selection.

EXPECTED BEHAVIOR:

Users would be able to change paper selection for Universal PDF printer.

STEPS:

The issue can be reproduced at will with the following steps:
1. Login to P6 Professional on PVD.
2. In any view, go to File, Print Setup or Page Setup => observe inability to make changes to paper selection.

BUSINESS IMPACT:

The issue has the following business impact:
Due to this issue, users cannot print to desired paper size.

Cause

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In this Document
Symptoms
Cause
Solution
References


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