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"Unable to retrieve metadata from data model." When Viewing/Editing Instantis EnterpriseTrack Sample Reports in BI Publisher (Doc ID 2528143.1)

Last updated on SEPTEMBER 09, 2019

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 18.11 to 18.11 [Release 18.11]
Information in this document applies to any platform.

Symptoms

When attempting to Work with (Edit and look at Properties) for Sample Reports the following error occurs:

ERROR

"Unable to retrieve metadata from data model."

STEPS

  1. Access Website with BI Credentials provided
  2. Navigate to Designated Space, and "Sample Reports"
  3. Select Edit, or Properties, or try to Add a new Layout

Cause

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In this Document
Symptoms
Cause
Solution
References


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