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Oracle Sales Cloud For Outlook Assistant Error (Doc ID 2528774.1)

Last updated on DECEMBER 11, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

Oracle Sales Cloud for Outlook Assistant Error

Customer is trying to install the Oracle Sales Cloud for Outlook addin and receiving the following errors in general log:

[19-04-02 12:16:39.863421,T4304] [info] [logf]: Updating settings to version '1'...
[19-04-02 12:16:39.865411,T4304] [info] [logf]: Updating settings to version '2'...
[19-04-02 12:16:39.866409,T4304] [info] [logf]: Updating settings to version '3'...
[19-04-02 12:16:39.883363,T4304] [warn] [Outlook Facade]: Facade is installed over existing modstamps DB.
[19-04-02 12:16:41.901079,T4304] [info] [logf]: !ol_facade_impl::type::add_fields
[19-04-02 12:16:41.901079,T4304] [info] [logf]: !meta_replicator::update_facade
[19-04-02 12:16:41.903073,T4304] [info] [logf]: !ml::queue_executor::finish
[19-04-02 12:16:41.908061,T4304] [info] [Customization Manager]: Application manager returned error. Generating response...
[19-04-02 12:16:41.908061,T4304] [info] [Application Manager]: Shutdowning application...
[19-04-02 12:16:41.925016,T4304] [ERROR] [gen]: COM exception: Microsoft Outlook: The operation failed. (0x80070020 The process cannot access the file because it is being used by another process.)
[19-04-02 12:16:41.933991,T4304] [ERROR] [Tray Icon]: Oracle Sales Cloud for Outlook cannot start: The operation failed.
[19-04-02 12:16:41.985362,T4304] [info] [Customization Manager]: Loading stub application using erroneous state

The issue can be reproduced at will with the following steps:
1. Install OSC for Outlook
2. Get error

The issue has the following business impact:
Due to this issue, users cannot install OSC for Outlook




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