P6 Links Are Missing on the Cloud Portal Page
(Doc ID 2528806.1)
Last updated on MARCH 22, 2022
Applies to:Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.104.22.168 and later
Information in this document applies to any platform.
When attempting to access P6 EPPM on the Cloud Portal page, there are no P6 icons/links available. The following errors were found in the log file:
DEBUG com.oracle.pgbu.cat.common.syncjob.SyncCompanyService - User <userid> does not exist in PrimaveraP6Production, Removing the Association..
ERROR com.oracle.pgbu.pca.services.RoleServices - Unable to load Roles from Identity management Server
DEBUG com.oracle.pgbu.pca.dao.UserResourceApi - Unable to deprovision PrimaveraP6Production to - <userid> in Identity System
Caused by: oracle.iam.identity.exception.NoSuchUserException: IAM-3054135:No user found for the criteria User Login<login>.:User Login<login>
The issue can be reproduced at will with the following steps:
- Launch Primavera P6 Cloud Portal page.
- Note that no P6 icons/links are available.
- View errors in log file.
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