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RPAS Cloud: Scheduling Patch or Hotfix Deployment (Doc ID 2529293.1)

Last updated on MAY 08, 2020

Applies to:

Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service Plus - Version 17.1 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 17.1 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 17.1 and later
Oracle Retail Advanced Science Engine Foundation Cloud Service - Version 17.0 and later
Oracle Retail Advance Science Cloud Service Suite - Version 17.0 and later
Information in this document applies to any platform.

Goal

Customer should log an SR to schedule a patch or hotfix deployment.  

Please understand the following about patch deployments:

1.  There are 2 operational teams deploying patches for these products, one in the U.S. EST timezone and one in the India IST timezone.

2.  Oracle applies patches during normal business hours, i.e. M-F 8 a.m. to 6 p.m., based on the above operational timezones.

 

Solution

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