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Error 'Unable to connect to database' or 'Unable to communicate with cloud server' When Logging into a P6 Professional Connected to a P6 Standard Cloud (OCI) Environment (Doc ID 2529301.1)

Last updated on SEPTEMBER 28, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 Professional using Cloud Connect the following errors may occur:

1.  Unable to connect to database. Please run the database configuration tool or contact your administrator.

2.  [Red X icon] P6 Client-side Cache Error
      Unable to communicate with cloud server,
      Retrying #1 of 12 retries.

The issue can be reproduced at will with the following steps:
1. Launch P6 Professional.
2. Enter login credentials.
3. View reported error.

Cause

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