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Mobile Approval Fails With Error [Due to cyclic approval logic setup, final approval on the quote:[BS_ID] could not be performed.] (Doc ID 2529537.1)

Last updated on APRIL 30, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2017 R1 and later
Information in this document applies to any platform.

Symptoms

Mobile approval fails with the following error returned in a reply email to the approver:

An error has occurred while trying to process your Request. No changes have been saved. Details of the error are:

Could not perform Action: Approve
Could not perform Action: Submit
Could not perform Action: Request Approval
Could not perform Action: Submit
Could not perform Action: Request Approval
Could not perform Action: Submit
Could not perform Action: Request Approval
Could not perform Action: Submit
Could not perform Action: Request Approval
Could not perform Action: Submit
Due to cyclic approval logic setup, final approval on the quote:[BS_ID] could not be performed. Please contact your system administrator. Outstanding approval reasons include: [REASON_VARNAME].

Cause

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In this Document
Symptoms
Cause
Solution
References


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