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SR Is Getting Updated Without Updating Any Fields In The SR Object While Click On SAVE Button (Doc ID 2529654.1)

Last updated on NOVEMBER 29, 2019

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms


The customer is receiving multiple email notifications due to SRs being updated, when no changes are made. Email is getting triggered when a user clicks on POST, SAVE and SAVE & CLOSE each time. All these actions are triggering the workflow.

Expected behavior:
SR should not get updated when there is no change on any fields. Last updated Date should not updated with current date.

Steps
The issue can be reproduced at will with the following steps:
1. Login to the Application
2. Navigator -> Help Desk -> HR Service Requests
3. Open any existing SR -> Dont update any fields -> Click only Save button
4. SR is updated -> Able to see the current time on the Last Updated Date
5. SR -> go to Subtab Audit History -> Not able to see the record history


Cause

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In this Document
Symptoms
Cause
Solution
References


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