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Opportunity Products Not Accessible On Outlook (Doc ID 2530193.1)

Last updated on NOVEMBER 24, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
Opportunity Products not accessible on Outlook

Trying to create opportunity product from Outlook.

The product search on opportunity does not bring any data while it works fine on browser.


EXPECTED BEHAVIOR
-----------------------
Product search should find Products in OSC

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Opportunity > Products > search in sales cloud > no records found

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create opty in OL with Product

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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