Global Payroll - Payroll Rollback: System Error ORA-20001: An application error occurred. An assertion failure was detected at location remove_rel_contribs.chk_rel_defbal_exists.
(Doc ID 2530628.1)
Last updated on MARCH 09, 2020
Applies to:
Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.01.0 version, Global Payroll
When attempting rollback payroll process, the following error occurs.
ERROR
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ORA-20001: An application error occurred. An assertion failure was detected at location remove_rel_contribs.chk_rel_defbal_exists. Details: Contact your help desk.
ORA-06512: at "FUSION.PAY_PROC_LOGGING", line 500
ORA-06512: at "FUSION.PAY_CORE_UTILS", line 1397
ORA-06512: at "FUSION.PAY_RUN_BALANCE_PKG", line 2360
ORA-06512: at "FUSION.PY_ROLLBACK_PKG", line 1470
ORA-06512: at "FUSION.PY_ROLLBACK_PKG", line 1438
ORA-06512: at "FUSION.PY_ROLLBACK_PKG", line 2317
ORA-06512: at "FUSION.PY_ROLLBACK_PKG", line 3349
ORA-06512: at line 1
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the payroll process
2. Try to rollback the process executed before and see the error status
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |