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Passport: 'Unable to Process' when a Service is requested for the first time in a zone. (Doc ID 2530971.1)

Last updated on OCTOBER 07, 2019

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 17.0 and later
Oracle Taleo Onboarding Cloud Service - Version 17.0 and later
Information in this document applies to any platform.

Symptoms

A newly implemented Passport service fails when the service is requested for the first time in a zone.  The request status ends up being 'unable to process'.

For the above attempted request, investigation by OTAC integration support finds there is a 'Service Unavailable 503' error in the logs:

Cause

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In this Document
Symptoms
Cause
Solution
References


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