Passport: 'Unable to Process' occurs the first time a newly impelmented Passport Service is requested.
(Doc ID 2530971.1)
Last updated on MARCH 02, 2023
Applies to:
Oracle Taleo Recruiting Cloud Service - Version 17.0 and laterOracle Taleo Onboarding Cloud Service - Version 17.0 and later
Oracle Taleo Platform Cloud Service - Passport Framework - Version 22A and later
Information in this document applies to any platform.
Symptoms
A newly implemented Passport service fails when the service is requested for the first time in a zone. Symptoms include:
- The request status ends up being 'unable to process'.
- For the above attempted request, investigation by Taleo integration support finds a 'Service Unavailable 503' error in the logs.
- A connection test of the service's endpoints by support fails a connectivity handshake test.
Changes
A Passport service was deployed to the zone.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |