SR Visibility Issue
(Doc ID 2531257.1)
Last updated on NOVEMBER 29, 2019
Applies to:Oracle Fusion Human Resources Help Desk Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
Customer has implemented this setup:
- the agents are not linked directly to the queue.
- the agents are added to organizations and the organization is added as team of resources to the queue
Customer has identified a problem in this scenario:
If an user is added to Organization A that is linked via team subtab to Queue A the user is able to see the service requests from Queue A as expected.
But now if the same user is removed from Organization A and moved to organization B then the user has access to all the service requests from Queue A and Queue B
But he should have access only to the service requests from Queue B.
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