Public Cloud PaaS/IaaS Account Administrator Update
(Doc ID 2532828.1)
Last updated on JANUARY 29, 2020
Identity Cloud Service (IDCS) CloudAssist Information in this document applies to any platform.
This procedure covers the process requirements for facilitating both Internal and External PaaS and IaaS customer requests to update the IDCS Account Administrator Role or Activator when incorrectly entered during ordering, or when the existent Administrator is unable to perform the change Self-Service.
This procedure covers Tech Cloud PaaS and IaaS Services only; for SaaS access issues please file a Technical SR => Select SaaS Cloud Service => Problem Type “Cloud Hosting Services (Outage, P2T/T2T, Enable SSO, Resize, CloudPortal, MyServices, User/Password, Network,Schedule Maintenance".)
This procedure does not cover the requirements for customer requests to update the Account Administrator when the Service is already Active and an Administrator is available to perform the change Self-Service; refer to the below Documents for Self Service updates in the Supported Scenarios section.
The customer, Oracle Sales Representative, or Customer Success Manager is responsible for submitting the Service Request and providing all required information.
The Support Engineer is responsible for validating the request, performing the requested action (and ensuring its successful completion), or redirecting the requester appropriately.
The Account Administrator and/or Activator Update is performed whenever:
The environment is not yet Active and the set Activator is unable to Activate the order;
The Account Administrator was not correctly specified initially (the Order was Booked with a typo in the Administrator Email);
The set Administrator has left the company;
The customer is unable to change the set Account Administrator via the Self-Service processes: