Holds Consolidated Workflows Are Not Working As Expected (Doc ID 2533934.1)

Last updated on OCTOBER 15, 2019

Applies to:

Goal

Customer reports that Holds Consolidated Workflows is not working as expected, after following the steps documented in Note Consolidated Workflow Notifications Are Not Working As expected (Doc ID 2511816.1)

User is still receiving 1 notification to approve per each invoice hold line.
Expected behavior according to https://docs.oracle.com/en/cloud/saas/financials/19a/fappp/invoices.html#FAPPP2457538 - is to receive 1 notification per hold group.

Steps to reproduce:

a) Configure Consolidated Workflow Notification for Similar Matched Holds
Offering / Financials
Go to Opt-in new features
Click on features / Consolidated Workflow Notification for Similar Matched Holds
Enabled feature.

b) Create PO, create Invoice with several Price and Quantity Received holds.

c) User Receives multiple holds notifications instead of 2 holds.
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.