Unable To Add Custom Action Scripts To Objects Landing Page. (Doc ID 2534295.1)

Last updated on DECEMBER 22, 2020

Applies to:

Symptoms

On : 11.13.18.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Unable to add custom action to the Contact Landing Page Layout.

EXPECTED BEHAVIOR
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Expecting to be able to add custom action to the Contact Landing Page Layout.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to application

A.Create the Action
1. Navigate to Configuration > Application Composer
2. Expand Objects > Standard Objects > Contact > Actions and Links
3. Select Actions > Create (or the Create icon)
4. Enter Display Label, Name, Type=Action, Source=Script, After the Script Runs=Save the record and return to the previous page. (or Save and edit the record.)
5. Select the Method Name
6. Click the Save button

B. Add the Action
1. Expand Objects > Standard Objects > Contact > Pages
2. Edit custom Landing Page Layout
3. Edit Contact List Table
4. Under Configure Detail Form: Buttons and Actions, the new action is disabled under Available Buttons and Available Actions


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot able to add custom action to the Contact Landing Page Layout.

Changes

Cause

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