CX RE App: You Can't Sync The Data Because Your Device Isn't Connected To The Network (Doc ID 2534647.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Goal

Customer is getting an error after sync the Retail Execution App.

He can confirm that I'm online connected to the network. In fact, after a couple of seconds the message disappears, and he can enter into the App.
Multiple users facing the issue.
It started after the last App update: App version 11.13.19.01.190310

Solution

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In this Document

Goal

Solution

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CX RE App: You Can't Sync The Data Because Your Device Isn't Connected To The Network (Doc ID 2534647.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!