ICS Instances Are Stuck On Upload Files Into UCM And Fails With Error "JBO-There are issues with the UCM Service while file upload. Verify the request payload" (Doc ID 2534665.1)

Last updated on JANUARY 03, 2020

Applies to:

Symptoms

On : NA version, Technology Adapters ( SOAP, REST, FTP, File, DB, AQ etc)

ICS instance stuck on uploading file operation to UCM . After long time (around 50 mins) it fails with error

ERROR
-----------------------
<bpelFault>
<faultType>0</faultType>
<remoteFault xmlns="http://schemas.oracle.com/bpel/extension">
<part name="summary">
<summary>JBO-There are issues with the UCM Service while file upload. Verify the request payload.: There are issues with the UCM Service while file upload. Verify the request payload..oracle.apps.fnd.applcore.messages.FndMessagesUtil$FndMapResourceBundle</summary>
</part>
<part name="detail">
<detail>
<detail>
<errorCode>OSB-380001</errorCode>
<ICSfaultVar>
<tns:ServiceErrorMessage xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="http://xmlns.oracle.com/adf/svc/errors/">
<tns:code>There are issues with the UCM Service while file upload. Verify the request payload.</tns:code>
<tns:message>JBO-There are issues with the UCM Service while file upload. Verify the request payload.: There are issues with the UCM Service while file upload. Verify the request payload..oracle.apps.fnd.applcore.messages.FndMessagesUtil$FndMapResourceBundle</tns:message>
<tns:severity>SEVERITY_ERROR</tns:severity>
<ns2:sdoObject xmlns:ns0="http://xmlns.oracle.com/apps/financials/commonModules/shared/model/erpIntegrationService/" xmlns:ns1="http://xmlns.oracle.com/adf/svc/types/" xmlns:ns2="http://xmlns.oracle.com/adf/svc/errors/" xsi:type="ns0:DocumentDetails">
<ns0:Content>UEsDBBQAAAAIAH1wk05YRtf01gYAAJU4AAAcABUAUHVyY2hhc2VPcmRlclJlcXVpc2l0aW9uLmNzdlVUCQADjQ26XH4NulxVeAQA9wH3Ac2bS3OjRhCA7/kVqj1TaLrnfcQCr6gI0ALyxrmocswl+f+3NEg240FSAI21VrlsT8uCj373gPM2K45lUmRRVX9PyvzPpM2r8rip0ixq6mNeNm1SbrKz4LDf7/KsfvtASr+2r/sses7r4rjfJWWZpSfJ+582eXv+9P5Qb7bHXV5mx/JQnD9Ovz1ldVRnL3lDJ47K7Ofx9M6PQ1K2efsaPRXt8XmXfKc/+nHImpZO0Wzz/TFNWjpoXRV580G0Ser6HbKgMx+r52NbJ2Wzr+o2arL6Jacr2mUv2S7qP1Zk7bZKo7Su9ufj0GlO1zHINgeS9cf0ZMMVNpttlh522XCRabbLX7L69biv6ZzOFby/8fEqPoqbw1NevmRlW5GkPwO9n3Uf7/WRtG2dPx26s2+TGrw1emvurYW3lt5aeWvtrY23tj4P8wU+IfiI4DOCDwk+JfiY4HOCDwo+KbqkJ4eEkQRHEj6SiJFEjiRqJNEjiRlJ7JjQhe68Bbw1emvurYW3lt5aeWvtrY23tj7PCNAnBB8RfEbwIcGnBB8TfE7wQcEnJftnZfoboxfXWsgoRR5tqiL6Rt+KZlPts1WbbbZltau+51nzLcKIQjYvkvo14hFnqJhUUQTdEaLy3+j0wu5bzJmJkIFdM74mlKj46+9/ogWv5YT45QnNlyfUX57QfnlC+eUJxYMJGUOtZhHC/xAaZcQvVqJ6vJnlTCU6WsQLhN3xfq0OqXY+WIlGoo4KLWZ4IoJAqa8SYgeo1wzp635Ai4ZK/R97OAEmu92qeaVOumhWT3WVpE9Jma6ScpUU+21GwI60qXaHbqhpVpvqY+kmRGMQmYioBH3kB2t1bPtYMmuANTUe94c7KLqGZ+o/+mv4ffNztcsLmh5S+pk85TuadoixpjGln8JGkS/QSjI2v+S0AORjby6BIZKTsFIupeUDLV5gtYFRUS5XLA6oaoSKsQqrVjITF2IpqxhY7QUfYCBMUMVaKayJCgrgc9Ttt8mHlLA6T9PNKi/foLPUqwdojeacAkhLHxkkxoafmXFN/f6i18BLwNEzmaznfc7rpl1tthURrrqcdijzTa/VcVUFKa2OohGhMI79AyQyQ3FqBsT2ZXObrK8CXfYZkWHM5Ck/MbFmNkQ7YoyDtt9vnCxK9vW6OeQgBfY689FUzN7Sv16jCoJGR5yIpga0cfJRsYKgaEpLCrVCwhS0Li9S2ewqDnhgXMZO9DK9hMkp6FYQ0UQquE6FOpbBoFCAUlOtiIMVYWRFEQMPakUAFGyqvvCGviCYthjTdrLPw61w5DGKwOFoGZ+KJm4ZkotzlxUyVdARJ7LpW6nCxmEzhQVD7vFOVidpnpStl/5vtlTcMIMdnadEdBsqtYTRyRxouwaFBozTKJDTIPDea1/KHFShKBhHkQBc2tgOk1RXoe7lklO58HFchnGupnLp61zGQixFMCyLGier67x51PVoY3WBjG1IbXWFfBqWuI6F3MYof6lzXdZWWOfqrGgmByO75fXBzQhTufh1fQmjYh3OjEti8RJW4FiUloa2qVjyhnf1Xh/UiJMzvbqORdJY/GKff0DqWlIYH5EjlnjXxRQR3rvmpohLWOFTxGynv4T1CU4/t1w/KM/PLdeXsMKWa7pINHrYDU7z73nXRRNRm9Vl3zsnu3FMEoDhTHEgIDGakex5NwXYmgXYOyPV0Tw/l5EPiDCaR7iKAQZIcf9uJClSz4cE5SiSf7IiO0bLZjNaB9Hf3P8MRCPnqxEcRvkIRjub0TxQjd0uDJuP6GjRWusHjYlV6LDmfDYjOmGt/iesA9gaBWlyPqSTfORoezKWNigjMC0WMLqaZHq8LRhWj1RN5zskOh4JflzHOjiigvmI7EYGD4zITBcz88Pa3iiFPFYmKCOgXBAx4KRHMbK0EcETOM5H1I6lx2r8hCKj5jOKhzZmgov5Qe0iSj/vUM+tQvZlzFil5jcU6kbEgI1l0NZRSEG2mm1qJ/FIP2JgeOIinDsuiGr+QHckRs4WMOIDe0fGUS6YZdzMo/yQ+VBkArgjdA/TzUZ0J0IzCpnYYlg1aunexe7+T6FxHk+60Nhai0J1e0ijgVq+3cg+DdT3P54ETEB3y5j600l0/bMoXDI1nvY74fvtqHt33ThyHT1T3phMxXUXUaO7ZMCtHrDYfVhGSCunY5kbWNbw2H3I5E4yK6nATSfDgWy0lwRKxSKcygA1TgeTN8C0cDdQ7wXrXExNB+MPcjEypJrhYvq6vgwqZ2P3bi42S13907ZXwAQ5GA9HpgywGR5mr4Mpzc4TRhgPo8Q/I4n1NzWukHmJP0S2mKGyG7bkBs5Pfd0N9h9QSwMEFAAAAAgACXGTTtDWFdtwZwkA3mpkAA4AFQBTYWxlc09yZGVyLmNzdlVUCQADkg66XOINulxVeAQA9wH3Adz9S68lObIuiM31K3qoC4Q8aMb3MCsr6nQCGVXVGZlX52h



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an integration to upload file to UCM.
2. Note it hung on upload file to UCM and fails with above reported error

 

Changes

Cause

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