Sales Cloud for Outlook - Unable to Load the User Profile Due to an Unknown Error
(Doc ID 2534672.1)
Last updated on DECEMBER 11, 2019
Applies to:Oracle Fusion Sales Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On : NA version, Microsoft Outlook
Oracle Sales Cloud for Outlook stopped working today for all users.
In the icon in system tray it says:
Reload user profile
When you click on it, error appears:
Unable to Load the User Profile Due to an Unknown Error
In two-three different machines of different users already I tested:
Completely uninstall the application
Delete the profile folder in %appdata%
Delete the FORM folder in %appdata%
Delete the registry keys in regedit for Oracle Sales Cloud
Download the latest version from the web application
Issue appears again.
Can you check and let us know the soonest?
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