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JCS-SX Admin Console Not Able to Load Log Files (Doc ID 2535135.1)

Last updated on AUGUST 14, 2020

Applies to:

Oracle Java Cloud Service - SaaS Extension - Version N/A and later
Information in this document applies to any platform.

Symptoms

Download the logs from JCS-SX admin console fails with below error:

An error occurred while getting the log message

Also, CLI tool is failing with time out errors: 

D:\oracle-javacloud-sdk\oracle-javacloud-sdk\lib>java -jar javacloud.jar -dc us2 -user username -id identity_domain_name -si instance_name -query-service-logs -application APPName -last DAY -unit 1 -limit 10 -severity

WARNING,ERROR,INCIDENT_ERROR,NOTIFICATION,TRACE -output D:\test.log
[The password for the user specified with the argument user.]
[password]
[INFO] - Writing at: D:\test.log
[ERROR] - java.net.SocketTimeoutException: Read timed out

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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