How to create an Activities Task when the SR is updated thru Inbound Email flow (Doc ID 2535248.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Goal

Qn1:On : 11.13.19.01.0 version, Activity Management

Service Request (SR) is setup to be updated by customer through E-Mail. How to create an Activities Task when the SR is updated?

Solution

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In this Document

Goal

Solution

References

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How to create an Activities Task when the SR is updated thru Inbound Email flow (Doc ID 2535248.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!