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On the Manage Users page, the Resource Information (Resource Role, Reporting Manager, and Organization) are read-only. (Doc ID 2535403.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
On the Manage Users page, the Resource Information (Resource Role, Reporting Manager, and Organization) are read-only.

EXPECTED BEHAVIOR
-----------------------
Expecting to be able to modify these fields.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to My Team > Users and Roles [2. Navigate to My Team > Users, Roles and Delegations] [2. Navigate to My Team > Manage Users]
3. Search and edit user; the Resource Information (Resource Role, Reporting Manager, and Organization) are read-only.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot modify the Resource Information (Resource Role, Reporting Manager, and Organization).

Cause

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In this Document
Symptoms
Cause
Solution
References


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