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Error When Uploading A Downloaded Contract: "Not Supported Microsoft Word XML Document" (Doc ID 2535675.1)

Last updated on MAY 02, 2019

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Sales Agreement

Error When Uploading a Downloaded Contract: "Not supported Microsoft Word XML document"


When a user, is attempting to upload a Word Document back into Sales Cloud, the following error occurs:
“You can not upload file because it is not a supported Microsoft Word XML document”





ERROR
-----------------------
“You can not upload file because it is not a supported Microsoft Word XML document”




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Download contract as Word format
2. Make changes and accept them
3. Upload contract
4. Select New contract source: Terms Template
5. Choose file
6. Click ok and here there is an issue . it is throwing error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload contracts.

Cause

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In this Document
Symptoms
Cause
Solution
References


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