My Oracle Support Banner

CRM Web Services Timing Out/failing (Doc ID 2535789.1)

Last updated on OCTOBER 20, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On  11.13.19.01.0 version, Performance

ACTUAL BEHAVIOR
---------------
Web Services timing out/failing

EXPECTED BEHAVIOR
-----------------------
Web services should work as expected in timely manner

STEPS
-----------------------


The issue can be reproduced at will with the following steps:
1. Using Postman execute a web service call
https://xxx.fa.xxx.oraclecloud.com/crmRestApi/resources/latest/accounts/11111111

2. Web service takes around 30s to respond

BUSINESS IMPACT
-----------------------
Numerous complaints from users that Outlook plugin syncs are failing and its affecting business users from getting their outlook sync activities completed as well as overall user experience.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.