OEC Channel And Channel Type Defaults For DCS Web Update
(Doc ID 2535863.1)
Last updated on FEBRUARY 07, 2020
Applies to:Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.
When an DCS user adds a Customer Message entry, the OEC message channel defaults to "Web".
Is there a way to keep the channel and channel type defaults, even when a DCS user adds a message?
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