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OEC Channel And Channel Type Defaults For DCS Web Update (Doc ID 2535863.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

When an DCS user adds a Customer Message entry, the OEC message channel defaults to "Web".
Is there a way to keep the channel and channel type defaults, even when a DCS user adds a message?
 

Solution

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In this Document
Goal
Solution
References


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