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Linking the IDCS Account with Wrecker Fails with the Error: Cloud account XYZ has not been initialized to use Oracle cloud identity service with Wercker (Doc ID 2536037.1)

Last updated on MAY 05, 2019

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Managing Service Instances

After attempted to link IDCS accounts with Wrecker as stated in the doc below, it fails with an error.
Doc:  https://devcenter.wercker.com/introductions/create-account/#create-a-wercker-account-through-oracle-cloud

Here is the error message when customer logs into cloud account:

ERROR
-----------------------
Cloud account ACCOUNT_NAME has not been initialized to use Oracle cloud identity service with Wercker.
Please contact your cloud account administrator

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Follow the doc below to link IDCS accounts with Wrecker.
Doc: https://devcenter.wercker.com/introductions/create-account/#create-a-wercker-account-through-oracle-cloud
2. logs into the cloud account
3. Getting the following error:
Cloud account ACCOUNT_NAME has not been initialized to use Oracle cloud identity service with Wercker. Please contact your cloud account administrator


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Cloud after linked to Wrecker.

Cause

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In this Document
Symptoms
Cause
Solution


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