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Fusion Global Payroll: Generate Payslips Process Fails with Error PAY_PAYPROC_UNKNOWN_ERR (Doc ID 2536263.1)

Last updated on SEPTEMBER 23, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.20.07.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.
This note was created for Release 11.13.19.01.0. The note has been reviewed and is current for release 11.13.20.07.0.

Symptoms

When attempting to generate payslip process the following error occurs.

In Reports and Analytics,  Report Job History there is no error and the XML file has been generated successfully.

ERROR
-----------------------

Name PAY_PAYPROC_UNKNOWN_ERR
Token1 null
Token2 null
Token3 null
A system error occurred during processing. Contact your help desk.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Generate payslip
2. Error occurs

Cause

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In this Document
Symptoms
Cause
Solution


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