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CRM Web Services Timing Out/failing (Doc ID 2536386.1)

Last updated on OCTOBER 20, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On  : 11.13.19.01.0 version, Performance

ACTUAL BEHAVIOR
---------------
Web Services timing out/failing

EXPECTED BEHAVIOR
-----------------------
Web services should work as expected in timely manner

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using Postman execute a web service call
https://xxxxxx.fa.us2.oraclecloud.com/crmRestApi/resources/latest/accounts/1111111

2. Web service takes around 30s to respond

BUSINESS IMPACT
-----------------------
Numerous complaints from users that Outlook plugin syncs are failing and its affecting business users from getting their outlook sync activities completed as well as overall user experience.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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