My Oracle Support Banner

Disabled Internal Bank Account Can Still Be Selected In Cash Management (Doc ID 2536462.1)

Last updated on DECEMBER 10, 2019

Applies to:

Oracle Fusion Cash Management Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Other Issues

ACTUAL BEHAVIOR
---------------
Disabled Internal Bank account can still be selected in Cash Management

Customer have disabled a number of Internal banks manually by unchecking the Active checkbox.
(managed bank accounts->select bank account->uncheck "ACTIVE" checkbox)

In cash management, when a user tries to create statement the disabled bank does not appear
(Bank statement->create statement)

However, when a user selects manual reconciliation the user can now select the the bank that was inactivated from the LOV.
(Manual reconciliation->select bank account from LOV)

Unfortunately we have over 1700 bank accounts that have been incorrectly loaded and so we need to filter them out of the LOVs

EXPECTED BEHAVIOR
-----------------------
Inactive Bank accounts must not display in Manual Reconciliation LOV

STEPS

-----------------------
The issue can be reproduced at will with the following steps:
1. Disable a number of Internal banks manually by unchecking the Active checkbox
2. Try to create bank statement and check for disabled bank account. Not showing it
3. Try to perform manual reconciliation and select bank account from LOV. Inactive bank accounts are available in LOV

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users need to scroll down in LOV. It's time consuming and confusing.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.