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Unable To Enter New Resource, or Save A Current Resource Due To Email Address Message: "Please Enter Valid Email Address" (Doc ID 2536520.1)

Last updated on OCTOBER 29, 2019

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 17.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to edit any resource record, or add a resource with a special character with exception to + - . _ % in the email address, the following error occurs.

ERROR

"Please Enter Valid Email Address"

STEPS to REPRODUCE

  1. Access as Administrative User
  2. Navigate to Resources
  3. For a User with a special character in the email address, access edit mode
  4. Do not make any changes
  5. Receive error: "Please Enter Valid Email Address"

    Also
  6. Access as Administrative User
  7. Navigate to Resources
  8. Select Create New Resource
  9. Enter all necessary information including Valid email address in the customer account, that has a special character in the local name in accordance with RFC 3696
    Without quotes, local-parts may consist of any combination of alphabetic characters, digits, or any of the special characters

      ! # $ % & ' * + - / = ? ^ _ ` . { | } ~

     period (".") may also appear, but may not be used to start or end the local part, nor may two or more consecutive periods appear. Stated differently, any ASCII graphic (printing) character other than the at-sign ("@"), backslash, double quote, comma, or square brackets may appear without quoting. If any of that list of excluded characters are to appear, they must be quoted.
  10. Attempt to Save
  11. Receive error: "Please Enter Valid Email Address"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Release / Version Solutions Available
 Notifications of patchset and version releases:
 Cloud Service Customers
 On-Premise Customers
References


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