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OIC Backup Failing With Error "PSM-BKP-50207: Failure Code: 554,JCS-BR-ERROR_BACKUP_DBAAS." (Doc ID 2536911.1)

Last updated on NOVEMBER 21, 2020

Applies to:

Oracle Integration - Version 17.4.1 and later
Information in this document applies to any platform.

Symptoms

ISSUE

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OIC instance backup fails and activity log shows the following error.

ERROR
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Unable to perform the database backup. Database backup utility reported the following error: global name '<username>' is not defined...

Apr 3, 2019 1:17:12 AM UTC Activity Submitted
Apr 3, 2019 1:17:14 AM UTC Activity Started
Apr 3, 2019 1:22:35 AM UTC An Oracle Storage Cloud Service container is configured...The backup archive already exists in the block storage and does not need to be downloaded from the Oracle Storage Cloud Service container...Backup health check passed...Locked the WebLogic Server domain configuration...Started the backup of configuration data for WebLogic administration server and managed servers...Completed the backup of configuration data for WebLogic administration server and managed servers...Started the backup of database...Unable to perform the database backup. Database backup utility reported the following error: global name 'ssh_exec' is not defined...Unlocked the WebLogic Server domain configuration...
Apr 3, 2019 1:22:35 AM UTC PSM-BKP-50207: Failure code: 554,JCS-BR-ERROR_BACKUP_DBAAS.
Apr 3, 2019 1:24:35 AM UTC PSM-BKP-50106: Operation failed and will be retried.
Apr 3, 2019 1:28:46 AM UTC PSM-BKP-50207: Failure code: 554,JCS-BR-ERROR_BACKUP_DBAAS.
.


STEPS
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The issue can be reproduced at will with the following steps:
1. Backup OIC instance.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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