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Unable to delete row of Type E-mail from the Additional Contact Information subpanel on the Resource. (Doc ID 2536930.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Accounts, Contacts, Households

Unable to delete row of Type E-mail from the Additional Contact Information subpanel on the Resource.

ERROR
-----------------------
You do not have permission to delete this record. Contact your help desk. (FND-16)

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Resource Directory
3. From the Tasks, select View Resources
4. Search for Resource Name
5. Select the row and click Actions > Edit (or the Edit icon)
6. Switch to the Additional Contact Information subpanel
7. Select a row of Type E-mail and click Actions > Delete (or the Delete icon); the error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete a row of Type E-mail from the Additional Contact Information subpanel on the Resource..

Cause

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In this Document
Symptoms
Cause
Solution
References


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