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FA: SCM: OM: Dropship Order With Kit Item Has Component Line Stuck In Awaiting Shipping After Multiple AP Matches (Doc ID 2537017.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

Dropship Order with Kit item has component line stuck in awaiting shipping after AP match.

We have a drop ship order that is for a Kit item with two components. A dummy supplier is used to route the component lines to the procurement workflow, the supplier is update when the requisitions is processed to a PO. AP match is used to create the PO receipt and sales order shipment. We have tested several scenarios and if you have a sales order with multiple components (in our test 2) that are sourced through two different suppliers, when you run the following ESS jobs AFTER the AP match and validation of BOTH POs:

Transfer Invoice Details to Supply Chain Financial Flow Orchestration
Transfer Ownership Change Events to Receiving
Manage Receiving Transactions

One of the component lines will get stuck in awaiting shipping and is not recoverable. The other component line will go to a closed status and have no issue. However, if you match 1 of the component PO to an AP invoice, run the processes, then do the same with the remaining PO there is no issues on the sales order and the parent lines goes to awaiting billing.We need to discover why when multiple AP invoice are collected in the three above ESS jobs the sales order lines gets stuck in a status of awaiting shipping.


The issue can be reproduced at will with the following steps:
1. Order Management

2. Drop ship order that is for a Kit item with two components. A dummy supplier is used to route the component lines to the procurement workflow, the supplier is update when the requisitions is processed to a PO. AP match is used to create the PO receipt and sales order shipment. We have tested several scenarios and if you have a sales order with multiple components (in our test 2) that are sourced through two different suppliers, when you run the following ESS jobs AFTER the AP match aand validation of BOTH POs:

3. Run the following:
   Transfer Invoice Details to Supply Chain Financial Flow Orchestration
   Transfer Ownership Change Events to Receiving
  Manage Receiving Transactions

4. one of the component lines will get stuck in awaiting shipping and is not recoverable. The other component line will go to a closed status and have no issue. However, if you match 1 of the component PO to an AP invoice, run the processes, then do the same with the remaining PO there is no issues on the sales order and the parent lines goes to awaiting billing.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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