Checks Not Printing When Multiple Checks On Same Payment Process Request (PPR) (Doc ID 2537415.1)

Last updated on DECEMBER 02, 2022

Applies to:

Symptoms

On : 11.13.19.01.0 version, Manage Payments-Process Payment Files

ACTUAL BEHAVIOR
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Supplier Checks are not printing when there are more than one check to print on the Payment Process Request (PPR) The pdf file with the checks to be printed is generated correctly and has multiple pages.

No pending printing jobs are found on the printer.

EXPECTED BEHAVIOR
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Checks should be able to print as requested regardless of the number of checks on the PPR

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Fusion Applications
2. Navigate to: Payables / Payments
3. Initiate a new PPR
4. Go through the format and printing, make sure at least two different suppliers are included so more than one check is generated
5. Send to printer

-> This is the issue, the printing never happens

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot print checks from PPR

Cause

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