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Blank Frame or Error [Refused to connect] when Creating a Quote from Salesforce (Doc ID 2538373.1)

Last updated on MARCH 10, 2020

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 C and later
Information in this document applies to any platform.


When a user without a token attempts to create a quote from Salesforce, a token should be created if they have correct partner login information in CPQ. Instead, depending on the browser, the user sees either a blank frame or a gray frame with this error: refused to connect

In the Developer Tools console, an error similar to the one below shows:

Load denied by X-Frame-Options: does not permit framing.

This occurs only when CPQ loads in an iframe.


The Managed Package or Lightning Connector was recently installed and set up.


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