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Blank Frame or Error [Refused to connect] when Creating a Quote from Salesforce (Doc ID 2538373.1)

Last updated on MARCH 10, 2020

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 C and later
Information in this document applies to any platform.

Symptoms

When a user without a token attempts to create a quote from Salesforce, a token should be created if they have correct partner login information in CPQ. Instead, depending on the browser, the user sees either a blank frame or a gray frame with this error:

xxxxx.my.salesforce.com refused to connect

In the Developer Tools console, an error similar to the one below shows:

Load denied by X-Frame-Options: https://xxxxxx.xxxx.force.com/setup/secur/RemoteAccessAuthorizationPage.apexp?source=... does not permit framing.

This occurs only when CPQ loads in an iframe.

Changes

The Managed Package or Lightning Connector was recently installed and set up.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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