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When Generate An Invoice For A Specific Period, The System Created A Credit Memo (Doc ID 2538539.1)

Last updated on OCTOBER 29, 2019

Applies to:

Oracle Fusion Project Billing Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Other Issues

ACTUAL BEHAVIOR

When generate an invoice for a specific period 06/18 to 12/18 , the system has decided to create a credit memo.

EXPECTED BEHAVIOR
Ideally no credit memo should be created as event amount is same before and after the adjustment.
Credit memo should not have been created as it does not make sense to send it to the customer as the event amount does not have any change and the need is to generate standard invoice alone which is valid.


STEPS
The issue can be reproduced at will with the following steps:
1.Generate an invoice for for the period 06/18 to 18 for a contract number
2. Credit memo invoice number: n is created for invoice number:n-1 in which an event for contract line:n-1 and event number:1 has been created.
On verifying event number:1 for contract line:n-1, there was an adjustment:Adjusted amount.
But event amount in transaction currency is same before and after adjustment
Hence the event is set to Pending adjustment.
Now when customer is generating invoice as this event is in Pending adjustment, credit memo is getting created as this event completion date is falling between invoice from and to date:Jun-2018 to Dec-2019.
Ideally no credit memo should be created as event amount is same before and after the adjustment.


Cause

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In this Document
Symptoms
Cause
Solution


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