My Oracle Support Banner

Unable To Access Knowledge Due To Error: The Knowledge application is not available at this time (Doc ID 2539057.1)

Last updated on FEBRUARY 08, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.19.01.0 version, Knowledge

When accessing My Knowledge or Knowledge > Recommended Articles on the right of the Service Request - Details page, the following errors are generated.

Error

The Knowledge application is not available at this time. Try again later or contact your help desk.

Knowledge search isn't performing correctly. Contact your help desk.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.