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Unable To Complete Payroll Flow (Doc ID 2539308.1)

Last updated on OCTOBER 07, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR

The customer wants to re try the payroll calculation after rolled back
- make EFT
- payroll archive
- prepayments
but there is no option for retry.

EXPECTED BEHAVIOR

The retry option should be available

STEPS

The issue can be reproduced at will with the following steps:
1. Executed payroll and subsequent tasks:

- prepayments
- payroll archive
- make EFT

2. EFT process errored.
The user then rolled back with roll back task from checklist :
- make EFT
- payroll archive
- prepayments

3. After roll back, the tasks
- make EFT
- payroll archive
- prepayments

remained with the original status with no option for retry with the same number of records processed.

4. Tried rollback Make EFT from Actions. The number of the processed records is 0, but the status is still in error.



Cause

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In this Document
Symptoms
Cause
Solution
References


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