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Purchase Of New Service Or Package Is Not Allowed To An Existing Subscriber (Doc ID 2539426.1)

Last updated on SEPTEMBER 12, 2019

Applies to:

Oracle Monetization Cloud - Version 1.0.0 and later
Information in this document applies to any platform.


User is trying to purchase a new service to an existing customer from Subscriber Management, however the page does not allow to move ahead. Both the buttons "Configure" and "Continue" are disabled, and only option is to cancel the activity. Apparently there are multiple out-of-box services and custom services available in the system.

How to add new service to existing customer?


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