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Total conversations in ODA Bots Insights Report do not Match with RightNow Chat Report (Doc ID 2540032.1)

Last updated on JANUARY 01, 2020

Applies to:

Oracle Digital Assistant - Version 19.1.3 to 19.1.3
Information in this document applies to any platform.

Symptoms

There is a difference in the total number of conversations recorded in the ODA Bot Insights report and the RightNow chat report.

Note: All the conversations transferred to Rightnow must pass through the ODA.

Cause

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In this Document
Symptoms
Cause
Solution
References


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