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OTM Performance Issue With Rate Inquiry (Doc ID 2540158.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Management Cloud Service - Version 19 and later
Information in this document applies to any platform.

Symptoms


If a rate query is executed via Contract and Rate Management > Ask Oracle > Rate Inquiry it takes between 20-30 seconds to return a rate only if a Contact (i.e. Customer) is specified as an additional constraint.

If no Contact is specified, the rate query comes back in 2-3 seconds.


The issue can be reproduced at will with the following steps:

1. Access Contract and Rate Management > Ask Oracle > Rate Inquiry
2. Input a Contact as constraint

The results are shown in 20-30 seconds.

Cause

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In this Document
Symptoms
Cause
Solution
References


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