My Oracle Support Banner

Only Triangle Image Shows on Cloud My Services Screen Just After Logging into Oracle Cloud on Internet Explorer 11 (Doc ID 2540654.1)

Last updated on MAY 15, 2019

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

When logging into Oracle Cloud on Internet Explorer (IE) 11, only a triangle image is being displayed as below and My Services screen is not displayed;

The issue occurs on the page opened first just after logging into Oracle Cloud;
URL: https://myservices-<CLOUD_ACCOUNT_NAME>.console.oraclecloud.com/mycloud/cloudportal/gettingStarted

The issue occurs on IE 11 on both Windows 7 and Windows 10.
The issue does NOT occur on Mozilla Firefox and Google Chrome.

Changes

The issue occurs even logging into Oracle Cloud by general steps:

1. Go to cloud.oracle.com
2. Click Sign In
3. Enter the Cloud Account Name and Next.
4. Submit username and password from the login screen.
5. Move to My Services, and then the triangle image appears.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.