My Oracle Support Banner

Emails with Attachments Not Being Sent to Multiple Recipients (Doc ID 2541073.1)

Last updated on DECEMBER 14, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 D and later
Information in this document applies to any platform.

Symptoms

When any email with an attachment is sent from the CPQ application to multiple recipients, either no users will receive the email or only a single user will receive the email.

The following errors can also be found in the error logs when the emails are triggered:

Throwable error occurred while running the task with id: XXXXXX
A messaging error occurred while attempting to send an e-mail.
Caused by: javax.mail.MessagingException: IOException while sending message;
java.io.FileNotFoundException: /bigmac/cpq/bigmachines/bmtmp/XXXXXX (No such file or directory)

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.