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Payment Process Request error: ORA-31011: XML parsing failed (Doc ID 2541365.1)

Last updated on DECEMBER 11, 2019

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.13.19.01.0 and later
Oracle Fusion Payables Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On Applications 11.13.19.01.0 :

The following error occurs in the Build Payments stage for a PPR whose name has a special character on it : (Example: The PPR name: T&F )

-- Error
p_has_data_processed :false
errorBuffer:BUILD PROGRAM ERROR - CANNOT INITIATE PAYMENT APPROVAL

IBY_DISBURSE_SUBMIT_PUB_PKG.raiseBusinessEvent: SQLERRM: ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 1
LPX-00241: entity reference is not well formed

IBY_DISBURSE_SUBMIT_PUB_PKG.submit_payment_process_request: Raising exception raising business events did not complete successfully ..

IBY_DISBURSE_SUBMIT_PUB_PKG.submit_payment_process_request: Exception occured Payment Approval will be aborted:202007



 -- Steps
The issue can be reproduced at will with the following steps.
Submit PPR

-- Business Impact
The issue has the following business impact:
Due to this issue, users cannot pay the suppliers

Cause

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In this Document
Symptoms
Cause
Solution
References


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