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Clicking the 'Analytics Dashboard' Icon in Unifier Opens a New Browser Window but the Analytics Dashboard Does Not Load (Doc ID 2541544.1)

Last updated on OCTOBER 17, 2019

Applies to:

Primavera Unifier Cloud Service - Version 18.8.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When selecting the Analytics Dashboard icon on the top left of a Unifier page, a new browser window just displays another Unifier landing page (clicking the Analytics link in the Primavera Cloud Portal page correctly loads the Analytics Dashboard).

EXPECTED BEHAVIOR

The Analytics Dashboard icon in Unifier should load the Analytics Dashboard page.

 

The issue can be reproduced at will with the following steps:

  1. Log into an Oracle-hosted Unifier Cloud environment where Analytics has been configured.
  2. From the Unifier landing page, click the Analytics Dashboard icon at the top left of the Unifier page (Just to the left of Home tab).
  3. Observe the reported behavior.

Changes

 

Cause

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