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Field - Issues Loading Slow And Get Page Unresponsive (Doc ID 2541660.1)

Last updated on FEBRUARY 16, 2023

Applies to:

Oracle Primavera Cloud Service - Version 19.3 and later
Information in this document applies to any platform.


On: Oracle Prime 19.3 version, Cloud: Mobile Apps

Field - Issues loading slow and get page unresponsive.

While using Google Chrome, workspace view(s) will not load but rather become unresponsive.
Also, if users switch their view from a workspace view to a project view, they get the page unresponsive message after the page tries to load for about a minute and half.
In IE, it gives an error message that " is not responding due to a long running process". When left on that screen though, for about two minutes, it does load.

Page Unresponsive
You can wait for it to become responsive or exit the page.
Issues - 4040 Wilson Blvd Mixed-Use - Prime Projects
Wait | Exit page

The issue can be reproduced at will with the following steps:
1. In Chrome, go to Issues.
2. Select a workspace view.
3. Page spins and the three loading dots appear for about a minute and a half. Then user receives the 'Page Unresponsive' message.

The issue has the following business impact:
Due to this issue, users cannot load workspace views.


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