Field - Issues Loading Slow And Get Page Unresponsive
(Doc ID 2541660.1)
Last updated on FEBRUARY 16, 2023
Applies to:
Oracle Primavera Cloud Service - Version 19.3 and laterInformation in this document applies to any platform.
Symptoms
On: Oracle Prime 19.3 version, Cloud: Mobile Apps
Field - Issues loading slow and get page unresponsive.
While using Google Chrome, workspace view(s) will not load but rather become unresponsive.
Also, if users switch their view from a workspace view to a project view, they get the page unresponsive message after the page tries to load for about a minute and half.
In IE, it gives an error message that "oracleindustry.com is not responding due to a long running process". When left on that screen though, for about two minutes, it does load.
ERROR
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Page Unresponsive
You can wait for it to become responsive or exit the page.
Issues - 4040 Wilson Blvd Mixed-Use - Prime Projects
Wait | Exit page
STEPS
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The issue can be reproduced at will with the following steps:
1. In Chrome, go to Issues.
2. Select a workspace view.
3. Page spins and the three loading dots appear for about a minute and a half. Then user receives the 'Page Unresponsive' message.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot load workspace views.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |